- Customer authorizes CellKonnect technicians to inspect, diagnose, open and repair the device as approved.
- Customers are responsible for backing up all data before submitting a device for repair.
- CellKonnect is not responsible for data loss, deletion, corruption or reset that may occur during diagnosis or repair, except where liability cannot legally be excluded.
- Customers should back up/remove important photos, contacts, messages, documents, files and other personal information before repair.
- Customers must disclose any known liquid damage, previous repairs or other existing device problems.
- CellKonnect is not responsible for pre-existing or hidden internal damage discovered during diagnosis or repair.
- Liquid-damaged devices carry no guarantee of permanent recovery, as corrosion or other internal damage may continue.
- If additional problems or chargeable repairs are discovered during diagnosis, the customer should be contacted for approval before additional work is completed where authorization is required.
- Repair warranty applies only to the part/service originally repaired and does not cover unrelated problems with the device.
- Repair warranty does not cover subsequent physical damage, liquid damage, misuse, accidental damage or third-party repairs.
- Customer-supplied parts are installed at the customer’s risk and are not covered by CellKonnect’s parts warranty.
- Customers may need to provide device access/passcodes where reasonably required for diagnosis and testing.
- Device access should only be used as reasonably necessary for diagnosis, repair and testing.
- Applicable repair warranty duration should be stated on the customer’s invoice/receipt.
- All repair terms remain subject to applicable Ontario consumer-protection requirements.
Mandatory Acceptance
☐ I confirm that I have backed up my data and have read and agree to the Repair Terms & Warranty.