Defective accessories must be reported within 7 days of purchase.
Proof of purchase is mandatory.
Defective products will be inspected before approval.
A verified defective accessory may be replaced with the same item.
If the same item is unavailable, CellKonnect may provide an in-store credit or refund, where appropriate.
Physical damage, liquid damage, misuse, accidental damage or normal wear and tear are not considered product defects.
Some accessories include a manufacturer/vendor warranty, which may be limited to a 1-year, 2-year or lifetime warranty depending on the product/manufacturer.
Manufacturer/vendor warranties are provided and administered directly by the manufacturer/vendor and not by CellKonnect.
After our 7-day defective-product period, customers must contact the applicable manufacturer/vendor directly for warranty claims or replacements.
Customers should retain their original receipt, packaging, barcode/UPC and warranty information, as these may be required by the manufacturer.
Manufacturer/vendor warranty eligibility, duration, exclusions and replacement decisions are determined by the manufacturer/vendor.
All policies remain subject to applicable consumer-protection laws.
